Privacy Policy

B2B Data Governance & Commitment to Confidentiality

Cerages, SA (operating from Parque Industrial de Mortágua, Portugal) is dedicated to maintaining the highest standards of data security, institutional transparency, and commercial privacy. As an ISO 9001:2015 certified OEM and private label stoneware manufacturer, we ensure that personal information collected via our website is processed responsibly and strictly in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation - GDPR) and applicable European data protection laws.

We respect the commercial sensitivity of global sourcing partnerships. Data supplied by buyers, procurement managers, design studios, and hospitality brands is handled with strict industrial confidentiality throughout the product development and procurement lifecycle.

1. Data Collection & Commercial Scope

Cerages, SA collects personal and commercial identification data strictly when voluntarily submitted by authorized representatives of buying companies during project inquiries, sample requests, or supplier registration.

Types of Information Collected:

• Business Identity & Contact Details: Name, professional title, corporate email address, business telephone number, company name, registered business address, and VAT/tax registration number.
• Project & Technical Specifications: Custom ceramic CAD drawings, 3D rendered files, physical sample references, glaze specification codes, backstamp vector files, and targeted order quantities.
• Technical Web Logs: Anonymized technical details including browser standard protocols, IP addresses, geographic origin, and session navigation metrics for performance optimization.

2. Purpose and Legal Basis of Processing

All data processed by Cerages, SA serves specific, legitimate business purposes directly linked to B2B stoneware manufacturing and customer relationship management:

• Project Feasibility & Quoting: Reviewing structural drawings, assessing kiln shrinkage dynamics, formulating custom glazes, and delivering formal commercial quotes.
• Contractual Execution & Logistics: Manufacturing private label ovenware and tableware assortments, dispatching pre-production samples, coordinating freight logistics, and issuing export/customs documentation.
• Regulatory & Food-Safety Compliance: Issuing market-specific declarations of compliance (such as FDA, EU Food Contact Regulation EC 1935/2004) aligned with destination country regulations.
• Direct B2B Communication: Providing technical order updates, notifying buyers of scheduled production runs, and issuing regulatory or operational service notices.

3. Protection of Intellectual Property & Private Label Designs

We recognize that custom ceramic shapes, unique reactive glaze formulations, and branded packaging represent vital intellectual property for international retail and hospitality brands. Cerages operates exclusively as an OEM/ODM partner—we do not market proprietary competing retail collections.

All client design files, backstamp artwork, prototype moulds, and customized glaze recipes stay strictly within our Mortágua facility. Custom backstamp graphics and customer-owned mould assets are never disclosed, shared, or repurposed for third-party commercial production.

4. Data Retention, Security & Storage Protocols

Client data and technical project records are secured within encrypted, access-restricted digital infrastructure monitored under our ISO 9001:2015 quality management procedures. We apply appropriate technical and organizational measures against unauthorized access, loss, alteration, or disclosure.

Commercial records and technical documentation associated with custom production runs are retained for the duration of the commercial relationship and subsequent statutory periods required by Portuguese commercial tax laws and export regulations.

5. Third-Party Data Sharing & International Transfers

Cerages, SA does not sell, lease, or trade personal or commercial data to third parties. Information is only shared with accredited third-party service partners under strict confidentiality agreements when necessary to fulfill a contract:

• International freight forwarders and customs brokers for order delivery.
• Certified independent testing laboratories for food-contact and thermal-shock safety verifications.
• Financial institutions and credit insurance entities for B2B transaction clearance.

6. Your Rights Under GDPR

International buyers and business contacts located within the European Economic Area (EEA) possess specific rights regarding their personal data under GDPR:

• Right of Access: Request full confirmation and copies of personal data maintained by our facility.
• Right to Rectification: Request correction of inaccurate or incomplete corporate contact data.
• Right to Erasure ("Right to be Forgotten"): Request deletion of personal records, provided data retention is not required by legal, statutory, or active contract obligations.
• Right to Restrict Processing: Request restrictions on specific processing activities under legal disputes.

To exercise any of these data privacy rights, please contact our Compliance Officer at [email protected].

7. Updates to This Privacy Policy

Cerages, SA reserves the right to revise this Privacy Policy periodically to reflect changes in international B2B regulations, technological standards, or factory operational workflows. Updates will be published on this page with an updated revision date.